As a Plesk Reseller, you have the responsibility to assist your customers in setting up and managing their email accounts. This guide will walk you through the process of creating email accounts, configuring mailboxes, setting up email forwarding, and managing email-related settings for your customers.
Creating Email Accounts for Customers:
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Access Your Reseller Dashboard: Log in to the Plesk Control Panel using your reseller credentials, as described in the first guide.
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Navigate to Email: In your Reseller Dashboard, locate the "Email" or "Mail" section to access email management tools.
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Add a New Email Account: To create a new email account for a customer, find the "Add Email Account" or similar button. Click on it to initiate the email account creation process.
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Enter Account Details: Provide the customer's email address, password, and select the associated domain or subdomain. You may also configure additional settings like mailbox size and quotas.
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Configure Email Clients: Guide your customers on setting up their email clients (e.g., Outlook, Thunderbird) to access their email accounts. You can provide them with the necessary email server settings.
Configuring Email Forwarding and Spam Filters:
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Access Email Forwarding: In the "Email" or "Mail" section of your Reseller Dashboard, you can configure email forwarding for your customers. This allows them to redirect emails to other addresses.
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Set Up Spam Filters: Enhance email security by configuring spam filters to reduce unwanted emails. You can adjust filter sensitivity and customize rules.
Troubleshooting Email Issues for Your Customers:
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Common Email Problems: Familiarize yourself with common email issues your customers might face, such as login problems, email delivery issues, or email client configuration errors.
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Support Resources: Provide your customers with resources like an email setup guide or links to email client tutorials. Encourage them to reach out to your support team for email-related assistance.
By helping your customers with email configuration and management, you ensure that their communication needs are met, and their online presence remains efficient. In the following guides, we'll explore other aspects of being a Plesk Reseller, such as security and permissions for customer accounts. If you have any questions or encounter any issues during this process, feel free to reach out to the host's support team for guidance and assistance.
