How to Add and Remove Users in Your MyHero Client Area on Our Website

Managing users in your MyHero client area is straightforward, allowing you to delegate tasks and responsibilities efficiently. Whether you need to grant access to another user or remove access, you can do so by following these steps:

Adding a User:

1. Login to MyHero: Start by logging in to your account on our website. Please visit www.thehostingheroes.com/myhero and enter your login credentials.

2. Access Account Details: After successfully logging in, locate the "My Account" section, typically found in the top left corner of your screen. Click on "User Management."

3. Invite a New User:

   • Click on the option to "Invite New User" or a similar option, typically found within the User Management section.
   • Enter the email address of the user you want to invite to your account. Ensure the email provided is valid and active.
   • You can choose to assign specific permissions to the new user. Select from the available permissions to determine what areas of your account they can access. For instance, if the person will primarily handle billing, you might choose to grant them access only to invoices and payment methods.
   • After entering the email and permissions, click the "Send Invitation" button.

4. Accept the Invitation:

   • The invited user will receive an email invitation to access your account.
   • If the recipient is new to The Hosting Heroes, they will be prompted to set up a password when accepting the invitation.
   • If the user already has an existing account with us (e.g., your web developer manages multiple accounts with us), they can accept the invitation and manage your account by logging in to their client area.
   • To switch to your account, they can go to "My Account" > "Switch Account" and choose your account from the list of available services.

Removing a User:

To remove a user from your account, follow these steps:

1. Login to MyHero: Log in to your MyHero client area on our website.

2. Access User Management: Navigate to the "My Account" section, typically located in the top left corner of your screen. Click on "User Management."

3. Remove the User:

   • Find the user you want to remove in the User Management section.
   • Next to the user's name, you should see a trash icon (or a similar option). Click on the trash icon to initiate the removal process.
   • Confirm the removal when prompted.

Please note that only the primary account owner has the authority to remove users. If you wish to change the primary account owner to another user, the current primary account owner will need to open a ticket with the billing department to request this change.

By effectively managing users in your MyHero client area, you can streamline collaboration while maintaining control over your account's security and functionality. If you have any questions or need further assistance, feel free to contact our support team.

Note: This guide covers the basic steps for adding and removing users. For more detailed information on user permissions and access, please contact our support team.